Time Warner ups Internet speeds for Maine customers

Time Warner Cable said Monday it was increasing Internet speeds for all of its residential customers across Maine, and launching new service tiers for customers who had greater speed demands.

The increased speeds launched Monday, and, according to Time Warner, “are designed to meet the demands of today’s broadband home, where consumers are using multiple devices to stream video and music, play games online, upload photos and download movies as well as other large files.” The increase in upload and download speeds come with no change in current service fees, the company said.

Time Warner said the top downstream speed for Turbo Internet increased from 15 to 20 megabits per second and from 1 to 2 Mbps upstream. Standard Internet downstream speeds increased from 8 to 10 Mbps and upstream speeds doubled from 512 kilobits per second to 1 Mbps. Downstream speeds for Basic Internet doubled from 1.5 to 3 Mbps and from 256 Kbps to 1 Mbps upstream.

The upgrade, Time Warner said, has been made possible by investment in the network, including the addition of DOCSIS 3.0 technology, which stands for Data Over Cable Services Interface Specification.

“With Time Warner Cable’s faster Internet speeds customers can enjoy everything they love about the Internet better – streaming video, downloading digital music, watching live TV with the TWC TV iPad app, uploading photos and everyday web browsing,” said Paul S. Schonewolf, Time Warner Cable’s area vice president for operations for New England, in the release. “We continue to invest in our network to boost speeds and deliver more value for our customers.”

That DOCSIS 3.0 technology enables new tiers of service for customers with greater Internet speed demands. Beginning Monday, customers will be able to order “Extreme Interne” with downstream speeds of up to 30 Mbps downstream and 5 Mbps upstream, and “Ultimate Internet” with downstream speeds up to 50 Mbps and 5 Mbps upstream.

For customers of Time Warner Cable’s Business Class services, the company plans to launch next-generation “Wideband” speed tiers early next month.

Time Warner said most Internet customers won’t have to do anything, and the speed increase will be automatic. A small number of Turbo Internet customers will need to swap their modems for new ones; those customers will get an email with instructions from Time Warner. And customers who opt for the Extreme or Ultimate packages will need a DOCSIS 3.0-enabled modem.

TWC has more than 350,000 customers in Maine and New Hampshire.